Vacuum Cleaner Center FAQs


Q: What makes Vacuum Cleaner Center different from other sites?

Customer Service is the difference. This means being available Monday-Saturday from 9:00 AM to 5:00 PM PST to talk with you about what your cleaning needs are and what you personally are looking for. When we asked our clients why they chose Vacuum Cleaner Center to make their purchase, they replied, “knowing you are available 6 days a week if we need to call you.” We are available for you after the sale as well, just in case you have a question about your new product. You’ll never hear us making exaggerated claims just so we can sell you a product. Last year, over half of the vacuums we sold (over 600) were to new customers who were referred to us by friends and neighbors who had purchased from us in the past. It’s very simple… a satisfied customer will come back… and refer others.

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Q: I am nervous about using my credit card on the Internet

No Problem… if you feel more comfortable placing your order by phone then call us at 831-917-9441. If you would like to place your order 24 hours a day, the Vacuum Cleaner Center.com Safe Shopping Guarantee protects you while you are shopping, so that you never have to worry about credit card safety. Period. Our Secure Server will encrypt all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

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Q: Why should I spend this much money for a vacuum?

You don’t have to… as a matter of fact there are vacuums out there for as little as $50. But look at what you’re getting and the dollars you will spend on replacing that vacuum over and over again (not to mention repairs). You will spend more in the long run in both time and money. We believe value is the most important aspect of any purchase, that’s what customers will remember.

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Q: What is better… a canister or an upright vacuum?

Well, that depends. Upright vacuums, with their revolving brushes were originally designed to clean carpet. And canisters, along with their tools, were made to clean bare floors. Each was made for a specific type of cleaning and in the past, families had one of each. Today, uprights have tools and canisters use power nozzles to clean carpets. So it’s confusing. When making a decision, purchase from someone who is knowledgeable about what they are selling and make sure they have your best interests in mind… not theirs.

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Q: What is HEPA Filtration?

HEPA (High Efficiency Particulate Air) is the best, most cost effective way to control allergens in your environment. Products equipped with a HEPA filter, must retain all particles as small as 0.3 microns in size with an efficiency rating of 99.97%.

Such HEPA filters equipped with Miele and Lindhaus vacuums, are certified, with the assurance that the HEPA efficiency is actually being achieved by the filter. The HEPA acronym is used primarily in the USA.

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Q: I see other vacuums such as Eureka, Hoover and others, claiming to have HEPA filtration. What is the difference?

The difference is quite significant. All vacuums blow out the same amount of air as they vacuum in. It is absolutely crucial that the vacuum be sealed so the the only air blowing out of the vacuum, first passes through the HEPA filter. Other brands leak from 15% – 35% of the exhaust air (and allergens) before it ever reaches the filter.

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Q: How can I tell if a vacuum has a Sealed System besides having HEPA Filtration?

Very Simply. You need to determine from your vacuum dealer whether the HEPA vacuum they are selling was designed with HEPA filtration and a Sealed System in mind, or did the company just modify its vacuum to accept a HEPA filter without sealing the vacuum first so it could jump on the allergy bandwagon. To your surprise you will find the latter to be the case.

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Q: What is Vacuum Cleaner Center’s policy on privacy?

Your privacy is a very sensitive subject for us and we take it very seriously. So our privacy policy is simple, we don’t sell, barter, give away or rent your personal information to any outside company. Period.

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Q: What if I find one of your products for a lower price elsewhere?

We are so sure that our prices are competitive and our service is superior that we encourage you to shop around.

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Q: How do you pronounce Miele?

It rhymes with the name “Sheila” so is pronounced “meeluh”.

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